Bringg released survey findings in its report, State of Last Mile Logistics that examines how logistics providers are focusing their last mile operations today, and highlights existing gaps.
Bringg surveyed 200 logistics leaders in companies with 200 – 50,000 employees across eight countries in North America and Western Europe. Findings show that the growth of eCommerce, customer expectations and rising last mile delivery volumes have created a capacity problem for logistics providers. More than 60% of logistics service providers saw increased demand for last mile delivery, but a lack of visibility, automation and innovative tech is holding them back. 41% say their biggest challenge to scaling last mile operations is outdated business processes and manual operations, followed by legacy technology (36%).
Key findings in the report include:
- 88% of UK logistics leaders mark sustainability practices as a ‘high’ or ‘very high’ priority (the highest across EMEA). The U.S. lags behind its European counterparts (74%)
- 53% of respondents say their shippers use or have requested real-time visibility tools for end customers, but only 18% of providers have it
- 54% of logistics providers are focused on adding automation to improve customer service; 41% have done so
- 20% say they’ve abandoned automated scheduling and self-scheduling because of cost; yet 61% say this was the top wish-list item from shippers
- 64% are planning to offer new premium services and service plans to increase business through last-mile operations this year. 43% say intelligent and easy integrations that enable multiple delivery models will help them win business
To download a copy of the State of Last Mile Logistics Report, please visit https://www.bringg.com/resources/white-papers-and-ebooks/state-of-last-mile-logistics.
Original Release: PR Newswire