Bringg surveyed 200 logistics leaders in companies with 200 – 50,000 employees across eight countries in North America and Western Europe. Findings show that the growth of eCommerce, customer expectations and rising last mile delivery volumes have created a capacity problem for logistics providers. More than 60% of logistics service providers saw increased demand for last mile delivery, but a lack of visibility, automation and innovative tech is holding them back. 41% say their biggest challenge to scaling last mile operations is outdated business processes and manual operations, followed by legacy technology (36%).
Key findings in the report include:
- 88% of UK logistics leaders mark sustainability practices as a ‘high’ or ‘very high’ priority (the highest across EMEA). The U.S. lags behind its European counterparts (74%)
- 53% of respondents say their shippers use or have requested real-time visibility tools for end customers, but only 18% of providers have it
- 54% of logistics providers are focused on adding automation to improve customer service; 41% have done so
- 20% say they’ve abandoned automated scheduling and self-scheduling because of cost; yet 61% say this was the top wish-list item from shippers
- 64% are planning to offer new premium services and service plans to increase business through last-mile operations this year. 43% say intelligent and easy integrations that enable multiple delivery models will help them win business
To download a copy of the State of Last Mile Logistics Report, please visit https://www.bringg.com/resources/white-papers-and-ebooks/state-of-last-mile-logistics.
Original Release: PR Newswire