FedEx and Microsoft announced a cross-platform “logistics as a service” for retailers, merchants, and brands. Using such tools as artificial intelligence and machine learning, the companies are taking insights from the 17 million packages that pass through the FedEx network daily to offer improved customer experiences.
The offering is unique data integration that uses data insights from FedEx with Dynamics 365 Intelligent Order Management to help brands access new information and capabilities. The cross-platform approach helps brands deliver faster, more cost-effective delivery; near real-time delivery status communications; and convenient, frictionless returns with approximately 60,000 drop-off locations and printerless QR codes.
The solution uses data and AI to create an omnichannel order management application that integrates with existing ERP and CRM systems. The platform is equipped with prebuilt connectors to the leading tools brands already use for omnichannel order intake, cross-channel order fulfillment and delivery, and rules-based order orchestration actions.
Seamless FedEx data integration with Dynamics 365 Intelligent Order Management is expected to be available to customers in the U.S. in the second half of 2022.