Auto accidents have crashed through pre-pandemic levels, rising 7.2% over 2019 numbers, according to the National Highway Traffic Safety Administration (NHTSA). USAA handled 500,000 more claims in 2021 than in 2020. In addition to claiming lives and livelihoods, these accidents can also exacerbate delays in an already beleaguered supply chain.
Crash detection technology uses sensors in your phone or car and can detect when you’re in an accident. The United Services Automobile Association (USAA) is implementing telematics innovations like crash detection in its SafePilot® app. Since its launch in November 2021, SafePilot has sent more than 36,000 crash notifications.
USAA’s tech uses smartphone sensors to detect a possible collision and prompts members to verify whether they’ve been in an accident. Once a crash is confirmed, the app offers helpful information, such as safety guidance, initiating a 9-1-1 call, and a streamlined process for claim filing.
“We’re constantly looking for innovative ways to make our members’ lives easier, something that USAA has been focused on for over 100 years. By using telematics and crash detection technology, we can provide a more seamless member experience and faster resolution to claims, says Luke Harris, USAA’s VP of Innovation.