Warehouse AI—Great Expectations but Results Fall Short

by Carolyn Mathas

Artificial Intelligence is finding its way into a multitude of applications and in a warehouse setting it could be a game changer. However, organizations struggle to optimize it according to a recent study.

The study examined AI’s use, perception and value, was implemented by market research firm, Vanson Bourne, and commissioned by Lucas Systems. Survey respondents included executives, directors, and warehouse managers from 350 US and UK organizations who stated that they use AI primarily for inventory management, but expressed challenges when attempting to use it more broadly.

Expectations from executives regarding AI include counting on rapid and big returns from their investment—an average ROI of more than 60% within 5 years. However, 99% of organizations say they face challenges to use AI effectively. Top reasons cited were:

  • Perceptions of high costs compared to benefits
  • Concerns about risks and control of operations decisions
  • Cost and time for training
  • A lack of understanding for implementation

Nearly 90% of respondents require more expertise and information when it comes to implementation and use.

According to Lucas, the key to driving transformational impact in the warehouse is in providing AI where users or IT staff don’t have to be experts on AI. There is customer interest in warehouse AI-embedded technologies such as voice, dynamic slotting and in-warehouse travel optimization solutions. They are recommending a series of Five Fast-Start AI Opportunities.

More insights from the Lucas Systems commissioned study can be found here.

Original Release: PR Newswire

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